Returns & Warranty Policy

At Hikaru Jewelry, we are dedicated to providing the highest quality and authenticity in our jewelry. If your pieces do not match the specifications stated in the Quality Assurance Certificate, you are entitled to a full refund.

Conditions for Return:

• Items must be returned in their original condition.
• Returns must include the original Quality Assurance Certificate and any packaging materials.
• All returns must be initiated within 30 days of receiving your order.

Processing Time:

• Please allow 30-90 days for the processing of returns and refunds.

How to Initiate a Return:

1. Contact our customer service team at [email protected] to request a return authorization.
2. Once authorized, securely package the items along with the Quality Assurance Certificate and any original packaging.
3. Ship the package to the return address provided by our customer service team.

Exclusions:

• Items showing signs of wear or alteration by a third party are not eligible for return.
• Lost gemstones due to negligence.

For any questions or concerns regarding our return and warranty policy, please contact our customer service team at [email protected]. We are here to ensure your satisfaction with every purchase from Hikaru Jewelry.