Returns & Warranty Policy
![QAC-wedding-rings-pg1](https://hikarujewelry.com/wp-content/uploads/2024/06/QAC-wedding-rings-pg1.jpg)
![QAC-wedding-rings-pg2](https://hikarujewelry.com/wp-content/uploads/2024/06/QAC-wedding-rings-pg2.jpg)
At Hikaru Jewelry, we are dedicated to providing the highest quality and authenticity in our jewelry. If your pieces do not match the specifications stated in the Quality Assurance Certificate, you are entitled to a full refund.
Conditions for Return:
- Items must be returned in their original condition.
- Returns must include the original Quality Assurance Certificate and any packaging materials.
- All returns must be initiated within 30 days of receiving your order.
Processing Time:
- Please allow 30-90 days for the processing of returns and refunds.
How to Initiate a Return:
- Contact our customer service team at [email protected] to request a return authorization.
- Once authorized, securely package the items along with the Quality Assurance Certificate and any original packaging.
- Ship the package to the return address provided by our customer service team.
Exclusions:
- Items showing signs of wear or alteration by a third party are not eligible for return.
- Lost gemstones due to negligence.
For any questions or concerns regarding our return and warranty policy, please contact our customer service team at [email protected]. We are here to ensure your satisfaction with every purchase from Hikaru Jewelry.
Newsletter
Sign up for our newsletter to receive exclusive promos, special discounts on wedding rings, and early access to our sales. Don't miss out on the latest collections of wedding rings, and unique offers designed just for you.
![filipina-with-hat-wedding-ring](https://hikarujewelry.com/wp-content/uploads/2024/06/filipina-with-hat-wedding-ring-e1717669760411.webp)
![female-wearing-wedding-ring-and-jade-ring](https://hikarujewelry.com/wp-content/uploads/2024/06/female-wearing-wedding-ring-and-jade-ring-e1717664072830.webp)
![woman-wearing-wedding-ring-cover-leaf](https://hikarujewelry.com/wp-content/uploads/2024/06/woman-wearing-wedding-ring-cover-leaf-e1717665064111.webp)
![filipina-woman-wearing-gold-jewelry-earrings-necklace](https://hikarujewelry.com/wp-content/uploads/2024/06/filipina-woman-wearing-gold-jewelry-earrings-necklace-e1717669835482.webp)
Email Us
Call Us
Philippines: +63 928 375 7021
Japan: +81 90 8073 1207
Unit 16, G/F, Ever Gotesco Mall
Commonwealth Avenue
Quezon City, Metro Manila
Please book an appointment before going to the showroom.
![payment-methods](https://hikarujewelry.com/wp-content/uploads/2024/06/payment-methods.png)